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The Design of Everyday Things

The Design of Everyday Things
By Donald A. Norman

List Price: $16.95
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183 new or used available from $5.99 Average customer review:
(187 customer reviews)

Product Description

First, businesses discovered quality as a key competitive edge; next came service. Now, Donald A. Norman, former Director of the Institute for Cognitive Science at the University of California, reveals how smart design is the new competitive frontier. The Design of Everyday Things is a powerful primer on how--and why--some products satisfy customers while others only frustrate them.

Product Details

  • Amazon Sales Rank: #2397 in Books
  • Published on: 2002-09
  • Released on: 2002-09-17
  • Original language: English
  • Number of items: 1
  • Dimensions: .76" h x 5.49" w x 8.28" l, .62 pounds
  • Binding: Paperback
  • 272 pages

Features

  • ISBN13: 9780465067107
  • Condition: New
  • Notes: BRAND NEW FROM PUBLISHER! 100% Satisfaction Guarantee. Tracking provided on most orders. Buy with Confidence! Millions of books sold!

Editorial Reviews

Amazon.com Review
Anyone who designs anything to be used by humans--from physical objects to computer programs to conceptual tools--must read this book, and it is an equally tremendous read for anyone who has to use anything created by another human. It could forever change how you experience and interact with your physical surroundings, open your eyes to the perversity of bad design and the desirability of good design, and raise your expectations about how things should be designed.

Review
"Provocative." -- Time magazine

"This book is a joy--fun and of utmost importance." -- Tom Peters

From the Publisher
A popular, entertaining, and insightful analysis of why some products satisfy customers while others only frustrate them. "This book is a joy -- fun and of the utmost importance." -- Tom Peters.

B & W photographs and illustrations throughout.

Previously published as "The Psychology of Everyday Things" (ISBN: 0465067093).

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