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12: The Elements of Great Managing

12: The Elements of Great Managing
By Rodd Wagner, Ph.D. James K. Harter

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Product Description

12: The Elements of Great Managing is the long-awaited sequel to the 1999 runaway bestseller First, Break All the Rules. Grounded in Gallup's 10 million employee and manager interviews spanning 114 countries, 12 follows great managers as they harness employee engagement to turn around a failing call center, save a struggling hotel, improve patient care in a hospital, maintain production through power outages, and successfully face a host of other challenges in settings around the world.
Authors Rodd Wagner and James K. Harter weave the latest Gallup insights with recent discoveries in the fields of neuroscience, game theory, psychology, sociology, and economics. Written for managers and employees of companies large and small, 12 explains what every company needs to know about creating and sustaining employee engagement

Product Details

  • Amazon Sales Rank: #12070 in Books
  • Published on: 2006-11-01
  • Original language: English
  • Number of items: 1
  • Dimensions: 1.00" h x 6.48" w x 9.37" l, 1.26 pounds
  • Binding: Hardcover
  • 237 pages

Editorial Reviews

About the Author
Rodd Wagner is a principal of The Gallup Organization. At Gallup, Wagner interprets employee engagement and business performance data for numerous Fortune 500 companies. He holds an M.B.A. from the University of Utah Graduate School of Business. Wagner, his wife, Nora, and their three children live near Minneapolis, Minnesota.

James K. Harter, PH.D. is chief scientist for The Gallup Organization's international workplace management practice. Some of his research has been popularized in the business bestsellers First, Break All the Rules and How Full Is Your Bucket? Harter has worked for The Gallup Organization since 1985, and lives in Omaha, Nebraska, with his wife, RaLinda, and their two sons.

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