Call Centre / Customer Service: A Culture in making By an Amazon.com customer | |
 | The Inmates Are Running the Asylum by Alan Cooper Buy used from: $0.25 customer demands (p. 224), customer loyalty (pp. 74-77, 242-44, 124-126), culture of programming (p. 105-106) |
 | Call Centre Work: Smile by Wire: A Special Issue of the European Journal of Work and Organizational Psychology (Special Issues of the European Journal ... Organizational Psychology) (v. 12, issue 4) Buy used from: $92.50 Special Issue of the European Journal of Work and Organisational Psychology, Vol. 12 Issue 4 |
 | Monitoring, Measuring, & Managing Customer Service by Gary S. Goodman PhD Buy new: $37.38 / Used from: $13.23 "People always remember the times they encounter great service, as well as those encounters that aren't especially pleasant. ... " more |
 | Developments in the Call Centre Industry: Analysis, Changes and Challenges (Routledge Studies in Business Organizations and Networks) Buy new: $170.00 / Used from: $111.07 Autor: CONNELL; BURGESS; Verlag: Taylor & Francis Ltd; |
 | Building Call Center Culture by Dan Coen Buy used from: $0.48 |
 | Your Call Is Important to Us: The Truth About Bullshit by Laura Penny Buy used from: $0.01 "Penny reveals that prisons are the hot new thing in call centers (the federal prison industry bills itself as "the best-kept secret in outsourcing") and that the Public Relations Society of ...."more |
 | Customers: Arriving With A History And Leaving With An Experience; How to Build Your Sales,Service or Help Desk Call Center To Please Customers by Andrew Waite Buy used from: $0.01 http://www.amazon.com/exec/obidos/tg/listmania/list-browse/-/1FA8YRQJEKANX/ref=cm_lm_dp_m_3/102-2843203-9845715 ... read more |
 | The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value by Frederick F. Reichheld Buy used from: $0.06 http://www.amazon.com/exec/obidos/tg/listmania/list-browse/-/1VY5QATO67ETG/ref=cm_lm_dp_m_1/102-2843203-9845715 ... read more |
 | Speak Right for a Call Centre Job: A Complete Training Guide for International Telephonic Interface by Arjun Raina Buy new: $22.00 / Used from: $13.99 "Seven Ps that apply in call centres " www.thehindubusinessline.com/ew/2004/07/19/stories/2004071900120200.htm ...read more |
 | Selling human services: public sector rationalisation and the call centre labour process.: An article from: Australian Bulletin of Labour by Diane van den Broek Buy new: $5.95 "This paper differs from most other call centre research, which involve typically private sector and low-skill models, by focussing on the provision of non-sales tasks, namely human..." read more |
| Pulling the plug: association predicts new U.S. registry could kill up to two million jobs in the call centre industry.: An article from: Northern Ontario Business by Ian Ross Buy new: $5.95 |
| Top call centres in Northern Ontario.(Directory): An article from: Northern Ontario Business Buy new: $5.95 |
| Call centre industry thriving: call centre industry injects $8.5 million annually into economy.: An article from: Northern Ontario Business by Frank Scarcello Buy new: $5.95 |
| Ringing in the business: knowledge management helps call centres provide high quality service, giving customers the right information in a timely ... Management).: An article from: CMA Management by James Robertson Buy new: $5.95 |
 | Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment by Brad Cleveland Buy used from: $1.16 |
 | Things That Make Us Smart: Defending Human Attributes In The Age Of The Machine by Donald A. Norman Buy new: $17.03 / Used from: $0.31 looking for more: http://www.amazon.com/exec/obidos/tg/browse/-/549726/ref=dp_brlad_entry/102-2843203-9845715 ... |
 | Managing and Motivating Contact Center Employees : Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff by Malcolm Carlaw Buy used from: $30.97 |
 | Call Center Humor: The Best of Call Center Management Review, Volume 3 by Greg Levin Buy used from: $2.99 |
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